FAQ

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General questions

Is my data protected?

All your data is on a server, protected by the best providers in this area. We cannot use your data and we only work on your access for back-ups and system updates. Our technicians all sign confidentiality clauses, and the approval of multiple persons is needed in order to have access to your personal data. So, a person by him/herself cannot have direct access without the double check of a person at top management level.

Can i loose my data?

We deploy back-up systems every day and our servers work in mirror mode. Your data is governed by a security system as is used in banks.

CAN I CANCEL MY SUBSCRIPTION DURING THE YEAR?

Your subscription is registered and paid for starting at the date of your registration. If you do not want someone to scan your QR Code during this period, remove the QR code sticker and nobody will be able to access your information.

IS MY SUBSCRIPTION RENEWED AUTOMATICALLY?

Yes, on the ‘anniversary date’ of your registration we offer a re-registration of 1 year. If you refuse, we still retain your personal data 3 months and we discard it after this period.

ARE ALL APPLICATIONS FOR READING QR CODES WORKING WELL?

We made a selection of free applications and we have tested them in many situations.

I CAN'T SCAN THE QR CODE WITH MY MOBILE?

Make sure the QR Code sticker I SAVE MY LIFE is attached correctly (flat).
Check that there is no fold on the center of the sticker.
If you don’t have a flash on your cell phone, you may not have enough light

I can print or copy my personal QR code I SAVE MY LIFE ?

Yes, you can download your personal QR code at any time by connecting yourself to “MY PROFILE” on WWW.ISAVEMYLIFE.COM. You can then, at your own responsibility, print or reproduce the QR code on an object of your choice

Can i lend my QR code I SAVE MY LIFE to someone else?

No, you QR Code I SAVE MY LIFE is personal and unique, it contains your personal data. If you lend your equipment or object with your QR CODE on it to someone else, hide it with a sticker that will prevent scanning the QR code. If you give this item to someone else, destroy or remove the ISAVMYLIFE sticker.

Can i create multiple profile?

You can create only one profile per person. However, you can manage the information behind the I SAVE MY LIFE QR codes for your children, your parents, your dog...
You will receive a QR code I SAVE MY LIFE per person.